When will my Vegan Mystery Box be delivered?
We will dispatch your Vegan Mystery Box from Sydney in the first week of each month, regardless of when you place your order. For example, if you place your order on the 15th of November, it will be dispatched in the first week of December. You will be emailed a tracking number for your parcel. Delivery times vary depending on your location, you can check the Australia Post website for delivery times to your area.
How is my Vegan Mystery Box delivered?
Your Vegan Mystery Box will be delivered by Australia Post.
What if I’m not home when Australia Post arrives?
It’s best to have your parcel delivered to a work address if possible as the parcel does need a signature. If you are having your Vegan Mystery Box delivered to a home address and you’re not home, a calling card will be left advising you of the location of your local post office for collection of your parcel.
What will be in my Vegan Mystery Box?
It’s a mystery! Every month you’ll receive 8-10 exciting, all vegan, all cruelty-free products to try. They'll be a mix of vegan snacks, food, treats, pantry essentials and personal & household products. Some will be new, some will be old favourites; some will be full size and some will be sample sized.
What if I love one of the products in my Vegan Mystery Box and want more?
All products in your Vegan Mystery Box are available to purchase from The Cruelty Free Shop (subject to supplier availability).
How often will my Vegan Mystery Box be delivered?
Vegan Mystery Boxes are delivered once a month. Vegan Mystery Box Monthly subscriptions mean that one box is delivered every month and your credit card or Paypal account will be deducted monthly. Alternately you can pay for a 3 or 6 month Vegan Mystery Box Subscription, meaning that you pay up front for 3 or 6 boxes at a discounted rate. Your credit card or Paypal account will be deducted again after 3 or 6 months, depending on your subscription.
How do I pay for my Vegan Mystery Box Monthly subscription?
Vegan Mystery Box subscriptions can be paid by credit card or Paypal, which will then be debited on the day you place your order and monthly around the end of each month thereafter.
When will my card be charged for my 3 or 6 month Vegan Mystery Box subscription?
Your card will be charged for 3 or 6 months of boxes (depending on which option you've chosen) as soon as you place your order. Your card will then be charged automatically every 3 or 6 months thereafter until you cancel your subscription. You will receive an email 1 week before you are charged to make sure you would like to continue and providing you a link to cancel if you wish.
How do I change or cancel my monthly Vegan Mystery Box subscription?
You can change frequency or cancel your subscription at any time by following the link that is emailed to you when you activate the subscription. If you would like assistance with this you can call or email our Online Shop.
How do I change or cancel my 3 or 6 month Vegan Mystery Box subscription?
Your subscription will auto renew every 3 or 6 months (depending on which subscription you chose) but before it does that you will get an email letting you know this is about to happen, that email includes a link where you can unsubscribe or change your subscription.
What if I want to give a Vegan Mystery Box subscription as a gift?
Simply specify the name and the address of the lucky recipient in the Delivery Address section when you go through our checkout. If you’d like a note sent with the first Vegan Mystery Box please write this in the Notes section on the Shopping Cart page and we’ll include a hand written card for you. If you've gifted a 3 or 6 month subscription, you might want to mention that in the note as it won't say on the box.
What happens if my credit card is declined?
If, when we process your monthly subscription fee, your credit card is declined you will receive an email to let you know. We will then try to re-process your payment in a couple of days. If your credit card details have changed please click on the link in the email to update them.
If you have a question that isn't answered here, please email firstname.lastname@example.org